FAQ

General Information

FAQ

General Information

If your question is not answered, please contact us.

General

Can people contact me directly?

All contact regarding you or other professionals must go via a Practice Manager. This is a person who manages your company’s profile.

My account has been hacked? How do I report it?

Please contact our service request desk on +31 20 240 3405.

How do I report fake profiles?

Please contact our service request desk on +31 20 240 3405.

How do I report spam?

Please contact our service request desk on +31 20 240 3405.

How do I report unwanted behavior?

Please contact our service request desk on +31 20 240 3405.

Can I change my professional account to a company account?

If you wish to create an account on the platform please contact our customer success team on +31 20 240 3405.

Can I change role on the platform if my circumstances change and will this affect my current connections?

If you wish to change roles on the platform please contact our customer success team on +31 20 240 3405.

Why has my account been blocked?

An account may be blocked for a number of different reasons. Please contact our Customer Service team on +31 20 240 3405 to find out the reasons that may have led to your account being suspended.

Can I have more than one role on the platform? (e.g. Practice Manager + Professional)

You can only have one role on the platform at any one time.

I didn’t receive an email to confirm my account, what should I do?

Please contact our customer success team on +31 20 240 3405 and we’ll help you out.

Can I sign up individually?

Currently the platform is invite-only therefore you can not sign up individually.

Can I change my account email?

To change your account email, click on your initials in the navigation bar, click on the account settings and scroll down to the change email address section. Add new email address and click on ‘Save’.

How do I change my password?

To change your password, click on your initials in the navigation bar, click on account settings and scroll down to the ‘change your password section’. Follow the instructions on the page. If you can’t remember your password, click on the forgot password link on the Dynasource login page

Where do I find account settings?

To find your account settings, click on your initials in the navigation bar and then click on ‘Account settings’. From here, you can select your preferences.

How do I get an account?

Dynasource is a community-driven platform meaning that to become a member of the platform, you must be invited by another member.

Channel manager

Can I invite Inside Sales professionals directly?

Only the Community Admin of your community can invite Inside Sales professionals.

Can I invite professionals directly?

A channel manager cannot invite professionals to the Dynasource platform directly. A channel manager can invite partners to the platform who can then invite professionals.

Can I manage more than one channel?

It is not possible to manage more than one channel on Dynasource.

How do I invite partners to my channel?

To invite partners to your channel as a Channel Manager, go to your dashboard and click on either ‘View registered’ or ‘View pending’. Then click on ‘Invite’, provide a name and email address and click ‘Invite’. If you wish to invite a large amount of users in one go, use the invite link and distribute it to the people you want to invite via whatever channel you choose (e.g. email, slack).

What role does a Channel Manager play on the Dynasource platform?

A channel manager is the person who manages a partner channel within Dynasource. He or she invites the partners to join the channel. Besides that, the channel manager is able to see insights about the channel.

Practice manager

What if I don’t want to give insights into the skills, capabilities and capacity of my professionals?

As the Dynasource directory is based upon an aggregation of data on professionals’ skills and competencies, it is important to invite and onboard as many of your professionals as possible to provide an accurate representation of your company.

What is the value of Dynasource for me as a service provider?

Providing an objective directory of service capabilities of partners helps you quickly identify companies that you might want to work with and understand what the strengths of other companies are. On the other hand, you can be rewarded by the vendors and distributors that you work with.

What if I don’t have/need capacity – should I still onboard my professionals?

Dynasource is a directory of service provider capabilities, tech vendors such as Microsoft as well as other service providers will be using Dynasource to find the right partner to work with. Even if you don’t need or have capacity at this point in time, you still want to make sure you are presented in the right way as it might lead to new partnerships or new opportunities.

Can I add a pool of freelancers – whom I hire for projects every once in a while – to my company

At the launch of Dynasource we start onboarding the professionals of registered partners. Soon after we will add the functionality which freelancers can use to onboard themselves on the platform. This offers the opportunity for partners to add their network or pool of freelancers to their company profile.

Can recruiters approach my staff?

Recruiters are strictly forbidden from the Dynasource platform. In addition, the platform is not indexed by search engines so your team won’t show up in search results.

Why does Microsoft/Tech Data/Insight want me to onboard on Dynasource

Providing an objective directory of service capabilities of their partner channel helps vendors and distributors to quickly identify partner development investment opportunities. It also offers the ability to assign leads to the most suitable partner, which improves the win ratio.

Can I be part of more than one channel / community at the same time?

You can be a member of multiple communities and/or channels simultaneously. You can be added to a specific community by contacting the Community Admin or Channel Manager of that particular Community.

If I (as a company) only want to show my skills and capabilities, why should I have to onboard all my professionals?

Dynasource is a directory of skills and capabilities of service providers, tech vendors such as Microsoft as well as other service providers will be using Dynasource to find the right partner to work with. Even if you don’t need or have capacity at this point in time, you still want to make sure you are presented in the right way as it might lead to new partnerships or new opportunities.

How much time does it cost to onboard on Dynasource?

The average onboarding of a professional will take just eight minutes. This includes an account is created and the professional fills in their work location, product knowledge, industries and languages.

What if not all my employees onboard on Dynasource?

Your company is represented by the skills and capabilities of your professionals. If some of your company’s team is missing from Dynasource, then your company profile won’t be representative of reality.

Is it safe to list my company’s professionals on Dynasource?

We’ve taken a range of measures to ensure that ít’s safe to list your company’s professionals on Dynasource. Firstly, you have the ability to anonymise your professionals (no name will be shown and profile picture will be blurred). In addition, our customer success officers actively monitor any registrations to Dynasource to make sure no recruiters gain access to our the platform. Any partner-to-partner recruiting results in an instant, permanent suspension from the platform.

What role does a Practice Manager play on the Dynasource platform?

A Practice Manager is the person who manages a service provider’s account on Dynasource. He or she can invite professionals working at their company to fill in their profile on Dynasource. Once the profiles of the company’s team have been completed, the data for the company will automatically populate.

Why should I/my employees put time in onboarding on Dynasource?

You employ great people, who are all highly certified and receive great reviews. The investment you make in your team should be rewarded with more opportunities from the vendors and distributors that you work with. Dynasource is designed to help you better represent the skills and experience of your people to more effectively differentiate your capabilities.

Why do I have to onboard all my professionals on Dynasource?

The Dynasource directory is based upon an aggregation of data on professionals’ skills and competencies. Based on this information, a company profile is built up. In other words, your professionals prove that your company is capable of doing what they say they can.

How do you prevent recruiters from scouting my employees?

Our partner-to-partner platform does not grant access to recruiters and brokers. The Dynasource Customer Success Desk actively screens all new registrations and any middleman activity. When and if this activity is discovered, middlemen are denied access. Similar policies are in place for members that are trying to recruit experts from other members. Visible experts are by default presented anonymously (no name or contact details can be found and profile picture is blurred) in the search results so that they aren’t contactable directly.

Can everyone see my employees?

Dynasource is about the skills and capabilities of individual professionals invited to onboard by their own company. The individual professionals will be the owner of his skills and capabilities which will always be visible, but each individual has the ability to anonymise his or her personal information like their name, contact details and profile picture.

Professional

Can anyone contact me?

Professionals cannot be contacted directly through the platform.

Can I present myself to other partners (service providers)?

The Professional is on the platform as part of the Service Provider they work for and cannot contact other Service Providers through the platform.

Can recruiters look at my profile?

Our customer success officers actively screen all registrations to Dynasource to prevent recruiters onboarding to the platform.

Can people leave reviews on my profile?

There is currently no possibility for people to leave reviews on Professionals’ profiles.

Can anyone look at my profile?

The only information from your profile regards your skills and capabilities. Those will be aggregated and shown – together with the skills and capabilities of your colleagues – on the company profile.

What role does a Professional play on the Dynasource platform?

A professional is someone who works at a Service Provider, whose time and services can billed to another company.

Privacy and Security

How do I opt-in / opt-out of marketing communications?

To opt in or out of marketing communications, click on your initials in the navigation bar, click on “communication settings’ and select your preferences.

How will you notify me if my data is breached?

If your data is breached, we will let you know immediately via email.

How do you secure my data?

All of the data you provide is transferred via secure, encrypted networks. The Dynasource platform itself is hosted in the highly secured Microsoft Azure Cloud environment.

How can I remove my profile and data?

To remove your profile and data, click on your initials in the navigation bar, click on account settings, scroll down to remove my account and click on the ‘Remove my account’ button.

Is the Dynasource platform indexable by Google and other search engines?

Dynasource is a closed platform therefore it’s not indexable by Google and other search engines.

Can I be found by anyone on the platform?

As an Professional, you cannot be contacted directly on the platform. You can be contacted indirectly via your Service Provider.

Can I keep some of my profile details / contact information private?

To keep your profile details / contact information private, you can set your profile visibility to ‘Anonymous’ which will hide your name and profile picture from users outside of your company. As a user you cannot be contacted directly on the platform.

Can I change the visibility of my profile?

Profile visibility options vary per user role. If you’re a Community Admin, Channel Manager or Practice Manager, you can’t be found by other user roles on the platform. If you’re a Professional, you can change your profile visibility to anonymous which will hide your name, profile picture and Linkedin URL from users outside of your company.

Pricing

Community Admin

Can I delete companies / professionals from my community?

You can delete companies and professionals from your community but they will still remain a member of Dynasource.

If I change the name of my community, will everyone get a notification?

If you change the name of community, no-one in the community will receive a notification.

How do I join a community that I wasn’t invited to?

Contact the Customer Success desk on +31 20 240 3405.

Can I change the name of my community?

If you want to change the name of your community, please get in touch with your customer success agent by email or phone on +31 20 240 3405.

How do I change my community settings?

You can change your community’s settings by contacting the Customer Success team on +31 20 240 3405.

How do I invite Channel Managers to my community?

To invite Channel Managers to your community as a Community Admin, go to your dashboard and click on either ‘View registered’ or ‘View pending’. Then click on ‘Invite Channel Managers’, provide a name and email address and click ‘Invite’. If you wish to invite a large amount of users in one go, use the invite link and distribute it to the people you want to invite via whatever channel you choose.

Can I change the visibility of partners for other users of the platform?

You cannot change the visibility status of partners for other users on the platform.

What role does a Community Admin play on the Dynasource platform?

A Community Admin is someone who has the admin rights within a community. He or she invites and/or deletes channel managers and inside sales to join Dynasource. The Community Admin receives insights on the capabilities of the whole community.

Can I create my own community?

To create a community, you’ll need to get in touch with our member desk on +31 20 240 3405 to set your community up.

What is a community on Dynasource?

A community is a group of Dynasource members who are related to each other in some way. These members could share technical expertise, work in the same industry or be related via something else. A community is a closed off group of members within Dynasource.

Inside Sales

Why isn’t X company listed on Dynasource?

Only companies who are invited by their Channel Manager can get access to Dynasource. If a company is not on Dynasource, it means that they were not invited or that they haven’t responded to their invite. In either case, please contact your Channel Manager.

Why can’t I find all the professionals listed at company?

Dynasource isn’t interested in specific people working at a company. We are interested in what capabilities those people have. Therefore, you can only see an aggregate of the skills and capabilities of the people working at a company.

Can Community Admins / Channel Managers track my activity?

There is no tracking or monitoring possible for Community Admins or Channel Managers.

Can I contact professionals directly?

Inside Sales people cannot contact professionals directly. Any communication about partners go through a company’s practice manager.

What role does an Inside Sales play on the Dynasource platform?

An Inside Sales member is someone who distributes leads and/or opportunities on Dynasource to partners.

Contact

Marlies

Your Customer Success Agent

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