IT Procurement in 2019: Why Transparency Matters

January 24, 2019

Written by Dynasource CEO, Paul White

In Search of Transparency

 

How is it possible that I am empowered to make better decisions about where I eat or what I buy as an individual – but have to rely on gut instinct when it comes to IT procurement in a professional capacity?

When buying dinner – TripAdvisor makes a good evening more likely

 
I’m meeting some friends for dinner next week. They’re staying in Piccadilly in London. When I was looking for somewhere to eat I went straight to TripAdvisor and found this place. It’s in the budget and has great current reviews. As a result, the probability that we will have a nice meal in a nice environment are substantially improved. TripAdvisor reduced my risk of making a bad decision about where to spend £140.

TripAdvisor search for restaurants in London screenshot

When refurbishing my home – Trustpilot makes me smarter, quicker

 
I’m doing some home improvements. I need a new side door for my garage. I found this company on the internet. They use Trustpilot. They get great scores and reviews. Trustpilot reduced my risk of making a bad decision about where to spend £1,400.

TrustPilot search for wood flooring companies

When replacing a car – HPI Checks keep me safe not sorry

 
At some point I’m going to need to replace our second car. Before I handover any money I’ll want to make sure that the car has not been crashed or stolen. I’ll consult a tool like this. This information will reduce my risk of making a bad decision re £14,000.

HPI checks homepage

When buying IT Services?

 
All of these examples come from my private life. Now let’s transition to where I spend my time during the day. Let’s imagine that my business needs a new finance system – or I want to lift and shift a bespoke application to the Azure cloud. What tools exist to reduce my risk about where to spend £140,000 on the IT Services required to deliver those projects?

For IT procurement, there are none.

When looking for a company to deliver IT services I can “rely” on Google, seek recommendations from friends and colleagues, or look for a referral from an IT vendor. None of these sources are objective or reliable. At best they can add names to a long list that I will then need to put into some kind of beauty parade – during which I will meet many salespeople – who will only introduce me to their happy customers.

How is it possible that I am empowered to make better decisions about where I eat or what I buy as an individual – but have to rely on gut instinct when it comes to IT procurement in a professional capacity?

How is it possible that the IT Services industry – which helps customers drive their own digital transformations – has so far failed to transform itself?

Our mission

 
Dynasource is on a mission to bring transparency and visibility to the IT Services industry. We do this by building Partner profiles and representing this data in interesting, useful ways, that:-

  • Help customers get more quickly to better short lists – made of suppliers who really have the skills and industry experience they are looking for
  • Help the best Partners do better – differentiating themselves from the rest – based upon the depth/breadth of their technical skills
  • Help Technology Vendors understand more about the skills within their channel – to help them target skills development investments more precisely
  • Help Technology Professionals drive their professional development

A partner profile:

A community skills dashboard:

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