2 IT service providers who are winning the battle to retain talented tech employees
October 29, 2018
The ability to attract and retain great staff is fundamental to any services business’ ability to grow and drive profitability.
If your company operates in the technology sector – where the demand for highly specialized skill sets can often outstrip the supply – you’ll probably be aware of the challenges to attract and retain talent. Today, the IT businesses who are able to keep high-performing employees satisfied often view their staff and their business from a unique perspective.
Learn about the way 2 successful IT partners keep their employees happy, engaged and productive:
Wortell: Company culture
Companies with strong company values tend to perform better than companies whose identity and purpose is less clear.
Wortell, one of the top NL Microsoft partners explains why culture is a key part of their success. A short video (narrated in Dutch) explains how the company goes to great lengths to understand their employees and find out what really motivates them. Everything from their skills, their ambitions and their personal preferences goes into planning a path for progress and development. This is why the company gives team members such a large degree of responsibility over their own projects. It’s not uncommon either, to see inspiring speakers visit the offices in order to introduce expert knowledge and fresh perspectives to the team.
The formula of providing team members with a supportive learning environment and a healthy degree of professional independence seems to be working well for Wortell: initiatives such as self-organizing teams and continuous innovation have secured their status as one of the top employers in the Netherlands.
Whatever industry you work in, company values should be the foundation of your organization’s identity and inform everything that you do. Not only will this build trust and a sense of belonging among employees, but it will also be reflected in the quality of work that customers experience.
The NAV people: Customer centricity
According to research, cultivating customer centricity your organization has numerous business benefits: it can ensure the quality of services you offer and also be a vital differentiator in competitive markets leading to increased repeat business and referrals. What’s less publicized is that this mentality can also have a surprisingly positive impact on employee engagement.
UK-based The NAV People are a great example of an IT service provider that engages employees by creating a customer-centric culture. The fact that the company goes the extra mile to support their clients is no secret. Customer stories repeatedly describe the company’s focus on understanding unique problems and tailoring solutions to specific needs and pain points.
In their own words, this customer centric mentality has been a key ingredient in their success to-date: ‘The happiness of our customers and staff is the driving factor behind everything we do and we’ve found it’s a great focus to have because from our small team of 6 staff and a handful of customers back in 2009 we have grown to a family of 150 with over 300 customers!’
Being customer centric also implies turning the potential customer down if your expertise is not in the very core of what’s needed. Your company should be able to fulfill the core requirements of the project, otherwise, you are compromising and most likely not exceeding the expectations of your customer. Your employees will be more engaged, knowing that skills are only being utilized for projects that can deliver real value to the customer. If the solution requires additional expertise, collaboration with other IT companies is always a possibility. In that way, the customer gets the best combination of professionals available, regardless of their employer.
Customer-centricity helps to rally your company personnel around a tangible goal as well as making work meaningful – both benefits which are increasingly important in today’s fast-paced, digital workplace.
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