Available across all devices
Dynamics 365 for sales is available in three different varieties:
The Dynamics 365 Sales Hub app is built on the Unified Interface framework, which uses responsive web design to provide a flawless experience on any screen size, device, or orientation. The sales Hub app is optimized to work on mobile devices as well as desktops beginning with Dynamics 365 for Customer Engagement apps version 9.0.2.
Starting in April 2019, the Sales app (web client) ceased to be offered with new Dynamics 365 for Sales subscriptions. Those who use the Sales app, which is designed for the legacy web client and is optimized for the desktop for use in sales situations, will receive a notification to prompt an update to the United Interface version.
The Sales Professional app is similar to the Sales Hub app, but the entities included in the Sales Professional app are a subset of the entities included in the Sales Enterprise.
Dynamics for Sales: the good and the bad
Customers like the fact that Dynamics 365 for Sales offers a single source for all lead, opportunity, and customer information, bringing all their data together. The selection of pre-built integrations and the software’s custom integration capabilities are also considered to be big positives.
However, because Dynamics 365 for Sales is focused on sales needs, a marketing solution is required for features like marketing automation. Finally, because the app does offer so many features, the learning curve can be tough.
Customers are divided when it came to the user interface. Microsoft users find it familiar and intuitive, while those unfamiliar with Microsoft products think it takes some time to adjust. Depending on their comfort with technology, some customers appreciate the flexibility of Microsoft CRM’s customization and configuration capabilities while others caution that an expert should be consulted when implementing custom features.
Microsoft Dynamics for Sales pricing
Beginning October 1, 2019, users will be able to purchase Customer Engagement modules on an à la carte basis. A base license price of $95 per user per month will be charged, and for another $20 per user per month. Any apps beyond those two would be charged an additional $20 per user per month.
How to use Dynamics 365 for Sales
Find – Understand which customers are likely to convert.
Build – Develop effective relationships with customers.
Sell – Use insights to drive sales performance and increase revenue.